PRIVACY POLICY
Vira Human Training FZ-LLC
This Privacy Policy describes how Vira Human Training FZ-LLC collects and processes the personal data of those who visit the website, request information, purchase products or services, take part in training activities or use the related digital services.
Processing is carried out in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), with Regulation (EU) 2016/679, General Data Protection Regulation (GDPR), where applicable, and with the other personal data protection rules applicable to the relationship.
1. Controller
Vira Human Training FZ-LLC
13th Floor, South Tower, Dubai Science Park, Dubai, United Arab Emirates
Email: info@virahumantraining.com
Vira Human Training FZ-LLC is the Controller for the processing operations falling within its responsibility. The e-mail address indicated above may be used for privacy requests or to exercise rights. The same contact may be used by Data Subjects located in the European Union.
2. What data we process
- identification and contact data, such as first name, last name, e-mail, telephone, address, country of residence and the data necessary to identify the Client;
- tax, administrative and billing data, including tax code or equivalent identifier and data relating to companies or entities, where applicable;
- data relating to orders, payments, installment plans, products or services purchased and the status of transactions;
- data relating to training, such as enrollment, attendance, participation, synchronous and asynchronous activities, tests, assessments, evaluations, mentoring, certificates, transfers, complaints and documentation of the training path;
- data contained in requests, e-mails, messages, calls, video conferences, webinars and communications with Vira Human Training FZ-LLC;
- technical and browsing data, such as IP address, logs, browser, device, online identifiers and information relating to the security and use of the website;
- data relating to preferences and marketing communications, where applicable;
- image, voice and audiovisual content captured during training activities or events;
- data relating to health, accessibility or reasonable accommodations only where strictly necessary and within the limits permitted by applicable law.
Data may be provided directly by the Data Subject, collected automatically through the website, cookies and logs, or received from suppliers or parties involved in the service where this is necessary and legitimate.
3. Why we process data and on what basis
|
Purpose |
Main data |
Legal basis |
Retention |
|
Information requests and pre-contractual contacts |
Identification data, contact details, content of the requests |
Pre-contractual measures requested by the Data Subject |
For as long as necessary to handle the request and any subsequent relationship |
|
Purchase, management of the Order and delivery of the Course or service |
Personal details, Order, payments, training data and support |
Conclusion and performance of the Agreement |
Duration of the relationship and the subsequent period necessary for obligations and the protection of rights |
|
Billing and administrative, tax or regulatory obligations |
Identification, tax, administrative and transactional data |
Legal obligation |
For the periods required by applicable law |
|
Security, prevention of abuse, disputes, complaints and defense of rights |
Logs, access records, transactions, communications and documentation of the relationship |
Legitimate interest and/or exercise or defense of rights, where applicable |
For as long as necessary for handling and for the protection of rights |
|
Marketing and newsletter |
Contact data, preferences and interactions |
Consent where required by applicable law |
Until consent is withdrawn or an objection is made, save for the minimum data necessary to document the choice |
|
Analytics and non-necessary technologies |
Online identifiers, technical and usage data |
Consent where required |
In accordance with the Cookie Policy and the preferences expressed |
Consent to the processing of personal data for the purposes set out in this Privacy Policy is obtained by means of the mandatory checkbox provided in the purchase procedure. It remains understood that processing necessary for the conclusion or performance of the Agreement, for compliance with legal obligations or for the management of the relationship also rests on those legal bases and continues, to the extent permitted, even if consent is withdrawn. Where processing is based on consent, that consent may be withdrawn at any time without affecting the lawfulness of processing carried out before the withdrawal.
4. Necessary data and optional data
The provision of the data necessary to respond to a request, conclude an Order, make a payment, comply with legal obligations or manage the training path is necessary for those purposes. Failure to provide such data may prevent Vira Human Training FZ-LLC from responding to the request, concluding the Agreement or delivering the service in whole or in part.
The provision of data used for optional purposes, such as certain marketing activities or non-necessary technologies, is optional and does not affect the purchase or use of the services where such processing is not necessary for performance.
5. Payments
Card payments are processed through Stripe. Stripe processes the payment data necessary for the transaction in accordance with its own privacy and security documentation. Vira Human Training FZ-LLC receives the information necessary to manage the Order, the payment status and any refunds, disputes or chargebacks, and does not store full payment card data.
6. Cookies and tracking technologies
The website uses cookies and similar technologies that are necessary for its operation and, where provided for, functional, statistical or marketing tools. Non-necessary cookies and tools that require consent are activated only after the user makes a choice.
Preferences may be accepted, refused or changed through the consent management system available on the website. The services used may include CookieYes, Cloudflare, Zoho CRM, Zoho Campaigns, Google Analytics 4, Google Ads, Meta Pixel, LinkedIn Insight Tag, Google Maps and YouTube, depending on the configuration actually active.
The categories, providers, purposes and duration of cookies and the ways in which preferences may be changed are described in the Cookie Policy.
7. Image, voice and audiovisual content
In the context of in-person and/or online training activities, Vira Human Training FZ-LLC may make audio, video and photographic recordings for teaching, assessment, quality, safety, catch-up, accreditation or training path documentation purposes, where such processing is necessary or otherwise permitted by applicable law.
Vira Human Training FZ-LLC may also publish images, photographs and audiovisual content relating to its activities on its own websites, social media channels, newsletters and communication materials for institutional, informational, promotional and advertising purposes and to communicate its activities, including by means of sponsored content and campaigns distributed through its own channels and accounts.
The Data Subject may object at any time to future uses of their image or voice and may request its removal from the channels directly controlled by Vira Human Training FZ-LLC, where technically possible. Vira Human Training FZ-LLC will cease future uses and will remove the content from its own channels within a reasonable time, without being able to guarantee the deletion of copies already lawfully disseminated, materials already distributed or content subsequently shared independently by third parties.
Any other uses, including publication in advertising spaces in the name of third parties, are subject to separate and optional consent where required.
8. Who may receive or process the data
Data may be processed, within the limits of their respective functions, by authorized personnel, instructors, collaborators and suppliers necessary for the management of the service, including technology and cloud providers, hosting, CRM, e-mail marketing, video conferencing, support, payment systems, administrative, tax and legal professionals, as well as accreditation bodies or professional associations where the disclosure is necessary or legitimate.
Such parties act, depending on the case, as Processors, independent Controllers or other legitimate recipients.
9. International transfers
Vira Human Training FZ-LLC is based in the United Arab Emirates and uses services and suppliers that may process data in countries other than the country in which the Data Subject is located. Data may therefore be subject to international processing or transfers.
International data transfers are managed in compliance with the applicable personal data protection provisions, taking into account the countries involved and the characteristics of the processing.
10. Data retention
Personal data are retained for as long as necessary for the purposes for which they were collected and thereafter only for the period required or permitted by legal, tax, accounting, regulatory or accreditation obligations, complaint handling, fraud prevention or the exercise and defense of rights.
Where there is no longer a legitimate basis for retention, data are deleted, anonymized or rendered no longer attributable to the Data Subject, as technically and legally applicable.
11. Data Subject rights
In the cases and within the limits provided for by applicable law, the Data Subject may request information about and access to their data, rectification or updating, erasure, restriction of processing, objection, portability or transfer of the data, and may withdraw consent where processing is based on consent.
The Data Subject may also lodge a complaint with the competent supervisory authority under applicable law. Requests may be sent to info@virahumantraining.com. Vira Human Training FZ-LLC may request the information reasonably necessary to verify the identity of the applicant.
12. Security and data breaches
Vira Human Training FZ-LLC adopts technical and organizational measures appropriate to the nature of the data and to the risks of the processing in order to protect them against unauthorized access, loss, destruction, alteration, disclosure or unlawful use.
In the event of a personal data breach, the event is handled in accordance with the assessment, communication or notification obligations provided for by applicable law.
13. Automated processes
Vira Human Training FZ-LLC may use automated tools for technical, organizational, segmentation, security or marketing activities. Unless specific information to the contrary is provided, no decisions are taken based solely on automated processing which produce legal effects concerning the Data Subject or similarly significantly affect them.
14. Updates and related documents
Vira Human Training FZ-LLC may update this Privacy Policy to reflect regulatory, organizational, technological or service changes. The updated version is published on this page together with the date of the update.
This Privacy Policy must be read together with, to the extent applicable, the Master Agreement / Contractual Terms and Conditions, the Website Terms and Conditions of Use, the Cookie Policy and the other documents published in the Legal Area.
Last updated: 6 November 2026
Contacts: info[at]virahumantraining.com – Dubai Science Park – South Tower, Dubai, UAE